FAQs

### **FAQs**  
**Order & Shipping**  
**Q: How long does shipping take?**  
A: Most orders ship within 1-3 business days. Delivery times vary:  
- Home Decor: 3-5 business days (contiguous US)  
- Bath/Body: 2-4 weeks (hand-poured in small batches)  
- International: 7-14 business days + customs fees  

**Q: Do you offer local pickup?**  
A: Yes! Select "Local Pickup" at checkout to collect orders at:  
*ARTGAMI LLC, 2639 Alicia LN, Melbourne, FL 32935* (Tue-Sat, 11AM-4PM)  

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**Products & Materials**  
**Q: Are your bath products vegan/crucially-free?**  
A: All Bath & Wellness items are vegan, Leaping Bunny certified, and handcrafted in Florida.  

**Q: Why is my book/toys delivery delayed?**  
A: Books & Publishing items are printed on demand (2-week production) + shipping. Toys are made in small batches.  

**Q: What’s your apparel sizing like?**  
A: We use standard US sizing with artisan adjustments. Refer to each product’s *Size Guide* (model measurements included).  

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**Returns & Care**  
**Q: What’s your return policy?**  
A:  
- **Acceptable**: Unused Home Decor/Apparel (14 days)  
- **Final Sale**: Bath/Body (hygiene), Books/Toys (custom)  
- **Damaged Items**: Email *info@thesradius.com* within 48 hrs with photos  

**Q: How do I care for my linen apparel/concrete decor?**  
A: Each product includes a *Care Card* – or browse our digital *Care Guide*.  

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**Wholesale & Commissions**  
**Q: Do you offer wholesale?**  
A: Yes! Retailers can apply via our *Wholesale Inquiry Form*.  

**Q: Can I commission custom home decor?**  
A: Limited slots available. Email *commissions@thesradius.com* with:  
- Inspiration images  
- Dimensions/budget  
- Deadline  

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**Contact**  
**Q: How do I reach your team?**  
A: For fastest response:  
📞 *+1 (305) 555-7284* (Mon-Fri, 9AM-5PM EST)  
📧 *info@thesradius.com*  
📍 *2639 Alicia LN, Melbourne, FL 32935*  

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